Module 1 - Introduction to Mediation

Conflict shows up everywhere, and the critical moment is the first few minutes when tension spikes. This short intro is your first step into mediation: you will learn what mediation is, when it is safe and useful, a simple 5 step map, and three calm mediator sentences to stop a spiral. You will set basic ground rules, spot red flags, and write a clear who-what-when agreement. Not full training yet, but enough to start and feel the pull of what comes next.